Let's Tok Terms of Service

1. The agreement

These terms form an agreement between Letstok and the business subscribing to Let's Tok. By creating an account, ticking the acceptance box or using the service, the business accepts them. The person accepting confirms they are authorised to bind the business.

2. What the service does

Let's Tok lets a business add a chat button to its website, receive WhatsApp conversations started by its visitors on its own WhatsApp Business number, reply with a welcome and support-routing workflow it configures, and manage those conversations in a shared inbox where its team can take over from the automation.

Letstok is the software behind the conversation. We are not a party to the conversation and we do not message your customers under our own identity.

3. Your WhatsApp Business Account stays yours

• You connect your own WhatsApp Business Account through Meta's official Embedded Signup. The account, the phone number and the customer relationships remain yours.
• Your use of WhatsApp is also governed by your own agreement with Meta, including the WhatsApp Business Messaging Policy. Where those rules are stricter than ours, they apply.
• You may disconnect at any time from the settings screen. On disconnection we delete the access token immediately and stop processing new messages.
• We act on your WhatsApp assets only under the authorisation you grant, and we do not claim ownership of your account or number.

4. Accounts, sign-in and team members

Your WhatsApp phone number is your identity on the service. You sign in by entering that number and confirming a one-time code we send to it on WhatsApp. There is no password.

• Anyone able to receive messages on a registered number can sign in to the account it belongs to. Keep control of your number and of the device receiving it, and tell us promptly if either is lost or compromised.
• Do not sign in with a phone number that you intend to connect to the WhatsApp Business Platform through the service. A number connected that way stops receiving messages in the WhatsApp app, and sign-in codes would no longer reach you.
• Tell us before you change or relinquish a registered number so we can move the account across. We may require additional verification before making that change.
• You are responsible for the accuracy of your account details and for the actions of the team members you invite. Team members are identified and notified by their own WhatsApp numbers; removing a member revokes their access immediately.
• Each plan includes a number of team seats. Exceeding the seat limit requires an upgrade.
• You must give us a valid billing email address. We use it for invoices, service notices and account recovery.

5. Plans, fees and pay-as-you-go

• Plans are billed monthly in advance in Israeli new shekels, exclusive of VAT, at the price shown at the time of purchase.
• Each plan includes a monthly message allowance. Allowances reset at the start of each billing period and do not roll over.
• If you enable pay-as-you-go, messages above the allowance are billed at your plan's add-on rate and charged with your next invoice. You may set a spending cap. With pay-as-you-go disabled, automated replies continue but your team's outbound sending is paused until the next period or an upgrade.
• Every plan starts with a 7-day free trial, and setup is included. A payment method is collected when the trial begins; you are not charged during the trial, and you may cancel at any point before it ends. Unless cancelled, the subscription continues automatically at the standard price when the trial expires. There is no free tier.
• You may cancel at any time, effective at the end of the current billing period. Fees already paid are not refunded except where required by law.
• We may change prices with at least 30 days' notice by email. A price change takes effect at your next renewal.

6. Meta's charges are separate

Plan fees cover the Letstok platform only. WhatsApp conversation charges are set by Meta and billed to you directly, on the payment method attached to your own WhatsApp Business Account. Letstok does not collect, mark up or control those charges, and we cannot refund them.

7. Acceptable use

You agree not to use the service to:

• Send unsolicited marketing, bulk messaging or anything prohibited by the WhatsApp Business Messaging Policy.
• Message people who have not contacted you or who have asked you to stop.
• Impersonate another business or misrepresent who the customer is talking to.
• Present automated replies as a human being, or block a customer from reaching a person.
• Handle special categories of personal data — health, financial or similar — without the appropriate legal basis and safeguards.
• Attempt to access another business's data, probe the service's security, or resell the service without our written agreement.

8. Your responsibilities for customer data

• You are the controller of your conversations. You are responsible for having a lawful basis to communicate with your customers and for honouring their requests.
• You must honour opt-out requests and must not use utility message templates as disguised marketing.
• You must keep a route to a human representative available, as both this service and WhatsApp's policy require.

9. Availability and support

We aim to keep the service available continuously, but we do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. The service depends on the WhatsApp Business Platform, and we are not responsible for outages, policy changes, rate limits or account actions originating with Meta.

Support channels and response expectations depend on your plan. Enterprise agreements may include a separate service level commitment.

10. Data

Our handling of personal data is described in the Let's Tok Privacy Policy, which forms part of these terms. A data processing agreement is available on request. You retain all rights in your data; you grant us the limited licence needed to operate the service for you.

11. Suspension and termination

• We may suspend the service for non-payment after notice and a grace period, or immediately where use threatens the security or legal standing of the platform or breaches section 7.
• Either party may terminate for material breach that is not remedied within 14 days of notice.
• On termination you may export your data for 30 days, after which it is deleted in line with the Privacy Policy.

12. Warranties and liability

The service is provided on an “as is” basis. To the maximum extent permitted by law we exclude implied warranties, and neither party is liable for indirect or consequential loss, loss of profits, or loss of business opportunity.

Our total liability in any twelve-month period is limited to the fees you paid for the service in that period. Nothing here limits liability that cannot lawfully be limited.

13. Changes to these terms

We will give at least 30 days' notice by email before a material change takes effect, and will update the version and date at the top of this page. If you do not accept a change, you may cancel before it takes effect.

14. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction, without prejudice to mandatory consumer protections available to you locally.

Contact

Questions about these terms: contact@letstok.com.